Frequently Asked Questions
Find answers to common questions about Riven Systems, our products, compatibility, purchases, and support.
General Information
What is Riven Systems?+
Riven Systems is a FiveM development brand focused on creating realistic, functional, and carefully designed resources for roleplay communities. Our products are built to improve gameplay, introduce more detailed interactions, and provide server owners with systems that fit naturally into their communities.
What types of products does Riven Systems offer?+
We develop a range of FiveM resources focused on vehicle mechanics, emergency services, player interactions, and server functionality.
Our product lineup includes Impact Dynamics, TraumaCore, Shield Dynamics, Spike Dynamics, Vehicle HUD, PA Dynamics, and other specialized systems.
Visit our Products page to explore individual resources and their available features.
What makes Riven Systems different?+
Our development approach prioritizes functionality, realism, performance, and attention to detail. We focus on creating systems that feel integrated into the gameplay experience rather than adding unnecessary complexity.
We also continue refining our existing resources through maintenance, improvements, and feature updates.
Are Riven Systems products standalone?+
Our resources are primarily developed for standalone FiveM environments, including servers using vMenu.
Individual products may have specific dependencies or configuration requirements. Always review the product documentation before installation.
Compatibility & Installation
Do your resources require ESX or QBCore?+
Our resources are primarily designed for standalone and vMenu-based servers without requiring ESX or QBCore.
Compatibility requirements are provided in the documentation for each individual product.
Are your products compatible with OneSync?+
Our development approach takes OneSync environments into consideration, particularly for resources involving synchronized interactions and multiplayer functionality.
Actual compatibility and behavior depend on the specific resource, configuration, and server environment.
Can I use multiple Riven Systems products together?+
Our resources are developed with integration and compatibility in mind. However, certain systems may interact with similar vehicle, player, or gameplay mechanics.
We recommend reviewing the documentation and checking for overlapping functionality when installing multiple resources.
Are your resources optimized for performance?+
Performance is an important part of our development process. We aim to minimize unnecessary resource usage while maintaining the functionality and detail each system requires.
Performance may vary depending on your server configuration, installed resources, and player activity.
How do I install a purchased resource?+
Installation instructions are provided through the relevant product documentation when available.
The general process involves adding the resource to your server, configuring its available settings, and ensuring it starts in the correct order.
Some resources may require additional setup.
Can I customize the resources?+
Customization options vary by product. Where supported, resources may include configuration settings for adjusting behavior, controls, visual elements, and gameplay functionality.
Please refer to the individual product documentation for available customization options.
Purchases & Product Access
Where can I purchase Riven Systems products?+
Our products are offered through official Riven Systems sales channels, including Patreon and supported storefront listings.
You can find available products and purchasing information through our website.
How do I claim a product purchased through Patreon?+
To claim an eligible product purchased through Patreon:
- Join the official Riven Systems Discord server.
- Open a support ticket.
- Provide the information needed to verify your purchase or membership.
- Follow the instructions provided by our team to receive access to the appropriate resource.
Please use official support channels for all purchase-related requests.
Do you offer product bundles?+
Riven Systems may offer bundles containing multiple resources. Bundles are intended to provide a convenient way to purchase related systems together.
Bundle contents, pricing, and availability are displayed on their respective listings.
Do you offer memberships?+
Membership options are available through our Patreon when listed. Membership benefits depend on the selected tier and its current terms.
Review the tier description carefully to understand what is included before subscribing.
Do you offer lifetime access?+
Lifetime purchase options may be offered for selected products or packages on a limited basis.
Availability and included benefits depend on the specific offer. Lifetime access should not be assumed to include every current or future Riven Systems product.
Can I request a refund?+
Refund requests are handled according to our published Refund Policy and the applicable purchase platform's terms.
Please review the Refund Policy before purchasing. For questions about a specific transaction, contact our support team.
Updates & Development
Do your products receive updates?+
We maintain and improve our resources as development progresses. Updates may include bug fixes, compatibility adjustments, refinements, and additional functionality.
The frequency and scope of updates vary by product.
Where can I view product updates?+
Product announcements and development information are shared through our official communication channels.
Our website's Changelog section is intended to provide product-specific information about releases, fixes, and improvements.
How do I know when a new product is released?+
New releases and important product announcements are communicated through the official Riven Systems Discord and other Riven Systems channels.
Can I suggest new features?+
Yes. We welcome constructive feedback and suggestions from the community.
Suggestions can be submitted through the appropriate Discord channels or support system. While every suggestion may not be implemented, feedback helps guide future improvements.
Are all products guaranteed to receive new features?+
No. Development priorities vary between resources. Some updates focus entirely on maintenance, stability, and existing functionality rather than introducing new features.
Support & Troubleshooting
How can I contact support?+
Support is available through the official Riven Systems Discord server.
Open a ticket in the appropriate support category and explain your request. Our team can review product-related questions, installation issues, and reported problems.
What should I include when reporting a bug?+
To help us investigate an issue, please include:
- The name and version of the affected resource.
- A clear description of the problem.
- Steps that consistently reproduce the issue, if known.
- Relevant console errors or log messages.
- Screenshots or recordings when useful.
- Information about other resources that may be causing conflicts.
Providing accurate information helps us understand and troubleshoot reported problems.
What should I do if a resource isn't working?+
Begin by reviewing the installation instructions and confirming that the resource has been configured correctly.
Check your server console for errors, verify any required dependencies, and confirm that no other installed resources are conflicting with the system.
If the issue continues, open a support ticket with the relevant details.
Do you provide installation assistance?+
Customers can contact our support team for assistance with product-related installation questions and troubleshooting.
The scope of assistance depends on the issue and the product involved.
Can I report compatibility issues?+
Yes. If you experience a conflict between a Riven Systems product and another resource, please report the issue through our Discord support system.
Include as much information as possible about the affected resources and the behavior you're experiencing.
Licensing & Usage
Can I redistribute or resell Riven Systems products?+
Product use and distribution are subject to the applicable Riven Systems License Agreement.
Customers should review the license terms before copying, sharing, transferring, modifying, or redistributing purchased files.
Can I transfer a purchased product to another person?+
Transfer eligibility depends on the applicable license and purchase terms.
Please contact support before attempting to transfer access or ownership of a product.
Where can I find your policies?+
Our website provides access to the relevant legal and policy documents, including:
- Terms of Service
- Privacy Policy
- Refund Policy
- License Agreement
We encourage all customers to review these documents before making a purchase.
Still Need Help?
Join the official Riven Systems Discord server and open a support ticket. Our team can assist with product questions, installation concerns, purchase verification, and technical issues.
Riven Systems