Refund Policy

Riven Systems provides digital software and assets for FiveM servers. This Policy explains how we review refund requests for individual products, bundles, and paid memberships. It should be read together with the Terms of Service and the rules of the platform used to complete the purchase.

Your legal rights remain in effect. Nothing here excludes refunds, remedies for defective or misdescribed products, cancellation rights, or other consumer protections that apply in your jurisdiction.

1. Digital purchases

Digital products may become accessible immediately after checkout or after purchase verification and fulfillment through an official support channel. Because delivered digital files can remain in a customer's possession, a change of mind after proper delivery does not automatically qualify for a discretionary refund. We nevertheless assess legitimate delivery, billing, and product-quality concerns fairly and in accordance with applicable law.

2. Circumstances we will review

A refund or other appropriate remedy may be available where:

• Duplicate payment: the same order was charged more than once without a corresponding additional entitlement.
• Non-delivery: the customer paid but was not provided the purchased access or files, and the issue cannot be resolved within a reasonable period.
• Material mismatch: the delivered product differs materially from the description that applied at purchase.
• Substantial defect: a documented issue prevents reasonable use in a supported environment, and the problem cannot be resolved through reasonable troubleshooting or an appropriate correction.
• Applicable legal entitlement: consumer law or the original checkout platform requires a refund, cancellation, repair, replacement, or other remedy.

Depending on the circumstances and applicable law, an appropriate resolution may include correct delivery, technical assistance, replacement files, an update, or a refund.

3. Issues that do not automatically qualify

The following situations do not, by themselves, guarantee a discretionary refund once an accurately described product has been delivered:

• A change of mind or a mistaken purchase.
• Expecting a feature that was not included in the applicable listing.
• Unsupported server frameworks, dependencies, or heavily modified resources, where the advertised product requirements were accurate.
• A change in the customer's server project, staffing, or operating plans.
• Difficulty completing an installation where the product is otherwise functional and reasonable support remains available.

These examples do not override remedies required by law or a payment platform's applicable policy.

4. Technical support before review

For a suspected defect, contact Riven Systems through its official support ticket system. Include the product name, version, purchase reference, a clear explanation of the problem, error messages, and steps to reproduce it. We may request additional relevant technical information to determine whether an issue is caused by the product, a missing dependency, a conflicting resource, or the installation environment.

Do not submit passwords, private license tokens, complete payment details, or unrelated personal data. We will evaluate issues in good faith, and a customer does not give up their legal rights by contacting support.

5. Memberships and subscriptions

Where a customer buys a recurring membership, its price, billing schedule, included benefits, and cancellation arrangements are set out by the membership listing and checkout platform. Canceling a subscription generally affects future renewals, while access to subscription-only benefits may end in accordance with the provider's terms.

Cancellation and a refund for a completed billing period are separate requests. Customers should manage recurring payments through the platform where they subscribed and refer to that platform's refund procedures. We will not describe a membership as including lifetime rights or perpetual resource access unless that benefit is expressly provided.

6. Bundles and multi-product orders

If a request concerns a bundle, we will review the actual items delivered, the problem reported, the terms of the bundle listing, and any legal requirements. A defect affecting one resource does not automatically establish the same defect in every included resource, and any refund calculation must be handled through the original payment provider where required.

7. Refunds through Patreon or other processors

A customer who paid through Patreon may be able to request a refund through Patreon Billing History, subject to Patreon's published procedures. Payments processed by Tebex or another provider may be subject to different procedures and merchant-of-record responsibilities. The platform shown on the order receipt is the starting point for identifying the proper payment channel.

If an order was purchased through a platform that controls billing or refunds, Riven Systems may need to direct the customer to that provider. We cannot promise to reverse transactions independently when the platform does not give us that capability.

8. How to make a request

Contact the official Riven Systems Discord support ticket system and provide:

1. The product or membership name.
2. The order reference or another reasonable proof of purchase.
3. The purchase date and platform used.
4. A short description of the request and any troubleshooting already completed.

For account security, submit proof privately through official support, not in a public Discord channel. Where applicable, also file the request through the payment provider's refund process. No specific response or payment-processing timeframe is promised in this Policy.

9. Disputes and misuse

We encourage customers to contact support for a billing or technical issue when practical. This does not prevent customers from filing a legitimate dispute or exercising rights provided by their financial institution or law. Knowingly false claims, fraudulent transactions, and misuse of purchased files may be investigated in accordance with applicable rules.

If an order is refunded and its associated license or membership entitlement is rescinded, continued use may no longer be authorized, subject to applicable law and the terms of the refund.

10. Contact

Support: Official Riven Systems Discord support ticket system
Email: [insert verified support email]