Privacy Policy

This Privacy Policy explains how Riven Systems ("we," "our," or "us") handles personal information when people visit our website, purchase digital products, request product access, or contact our support team. It applies to information handled by Riven Systems; linked payment platforms, Discord, hosting providers, and other services have their own privacy practices.

1. Information involved in our services

Depending on how you interact with Riven Systems, we may receive or process:

• Contact and account details: a Discord username or user ID, and an email address if you provide one or if it is supplied in connection with an order.
• Purchase and entitlement records: the purchase platform, order reference, product or membership purchased, transaction status, and details needed to confirm delivery or access.
• Support correspondence: messages, attachments, screenshots, logs, and other information you choose to send when requesting help.
• Technical information: resource version, server environment, errors, and diagnostic information you provide during troubleshooting.
• Website-related information: basic request and device information, such as IP address and browser data, which may be processed by the website hosting and security services. The information visible to Riven Systems depends on the services actually enabled.

We ask customers not to submit unnecessary personal information or sensitive credentials through support channels.

2. How information is used

Information is handled when reasonably necessary to:

• Verify purchases and provide purchased resources or membership benefits.
• Answer questions and investigate product issues.
• Maintain customer support records and prevent duplicate or fraudulent claims.
• Protect software licensing and address unauthorized redistribution, where applicable.
• Maintain website reliability and security.
• Meet applicable legal, accounting, or recordkeeping obligations.

We do not use support tickets as permission to publish a customer's messages, receipts, or server details publicly.

3. Payments and purchase platforms

Purchases may take place on third-party platforms linked from Riven Systems, including Patreon or Tebex where offered. The platform shown at checkout processes the payment according to its own terms and privacy notice. Riven Systems may receive the limited transaction and account information needed to verify what was purchased and provide support.

Do not send full card numbers, bank passwords, or payment authentication credentials to Riven Systems through Discord or website forms. Refunds and billing disputes may need to be processed by the original checkout provider.

4. Discord and support tickets

If you contact Riven Systems through Discord, your messages and shared files are processed through Discord's service. Authorized support personnel may review information you voluntarily provide to resolve your request. Please remove private server credentials, tokens, player information, and unrelated personal details from logs before submitting them.

5. Hosting, cookies, and analytics

The website's hosting and infrastructure providers may process technical data required to deliver pages, protect against abuse, and maintain service reliability. If optional analytics, advertising pixels, embedded media, or non-essential cookies are enabled, the site should clearly disclose the specific services and present any notices or choices required by applicable law.

6. License and technical verification

Some software offerings may use platform-based access controls or license verification. If a specific product collects server identifiers, IP addresses, license keys, or other technical identifiers, those categories and the relevant provider should be disclosed before that verification system is used. Do not assume every product uses the same mechanism.

7. Sharing information

Relevant information may be made available to service providers to the extent necessary for checkout, hosting, support, file delivery, security, or license administration. The information processed by a third-party provider is also subject to that provider's own legal and privacy terms.

We may also disclose information where required by applicable law or where reasonably necessary to investigate fraud, unlawful activity, or threats to service security.

8. Retention

We retain information for the period reasonably required for its purpose, including fulfillment, customer support, purchase verification, accounting, security, and legitimate dispute handling. The appropriate period depends on the type of information and any applicable legal obligation. We may delete or de-identify records when they are no longer needed.

9. Security

We take reasonable steps appropriate to our services to protect customer information. However, no website, communications platform, or storage system can guarantee complete security. Customers should never provide private authentication details or credentials in routine support requests.

10. International services

Our website and third-party platforms may be available to users in multiple countries. Information may be processed in locations where the applicable hosting, payment, or communications providers operate. Where applicable law requires additional notice, safeguards, or transfer mechanisms, those requirements must be addressed by Riven Systems and its relevant providers.

11. Your choices and privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of information about you, or to object to or limit certain processing. You may also have rights relating to marketing or optional cookies where those features are used.

Send privacy requests to [insert verified privacy contact email] or the official Riven Systems support ticket system. We may need to verify your identity before disclosing or changing account information. Some information may be retained where required by law or necessary for legitimate recordkeeping.

To change information maintained by Patreon, Tebex, Discord, or another independent service, you may need to contact that provider directly.

12. Younger users

Purchases and access to third-party services are subject to their age and eligibility rules and applicable law. We do not ask children to provide unnecessary personal information through product support. If you believe a child has shared personal information improperly, contact us so the matter can be reviewed.

13. Changes to this Policy

We may update this Policy as our services and data practices change. The last-updated date identifies the published version. Where required, we will provide additional notice or obtain consent before materially different processing begins.

14. Contact

Riven Systems
Support: Official Riven Systems Discord support ticket system
Privacy email: [insert verified privacy contact email]
Business identity/address, if required in the relevant jurisdiction: [insert verified details]