Terms of Service

These Terms of Service ("Terms") govern access to the Riven Systems website, documentation, support services, digital products, and other offerings made available by Riven Systems ("Riven Systems," "we," "our," or "us"). By placing an order, receiving a product, or using a Riven Systems resource, you agree to these Terms and, where applicable, the separate License Agreement, Refund Policy, and Privacy Policy.

If you do not agree with the applicable terms, do not purchase, install, or use our products. Nothing in these Terms removes rights that cannot legally be limited.

1. About our products

Riven Systems develops digital resources for FiveM servers. Offerings may include Lua scripts, user interfaces, configuration files, models, textures, related assets, updates, and documentation. The scope of each purchase is determined by the product description and license terms displayed at the time of the transaction.

A product name, screenshot, demonstration, development roadmap, or announcement does not create an entitlement to a feature that is not expressly included in the purchased version. Features presented as planned, experimental, or under development are not guaranteed for release.

2. Eligibility and accurate information

You must be legally permitted to use the relevant purchasing platform and enter into the transaction. If you are unable to enter into a binding agreement independently, any required parent or guardian involvement must be obtained.

You are responsible for providing accurate information needed to verify an order, grant access, and provide support. Do not share passwords, full payment-card details, authentication tokens, or sensitive server credentials through a support ticket.

3. Ordering, payment, and fulfillment

Prices, taxes, billing intervals, supported currencies, and payment methods are shown by the applicable checkout provider. A transaction is not complete until the provider confirms payment. Payment processing, refunds, disputes, and account access may also be governed by that provider's terms.

Products may be offered as individual purchases, bundles, or recurring memberships. The listing applicable to your order determines what is included. Membership benefits and access may depend on an active, paid subscription; one-time purchases do not automatically include membership benefits.

Where a listing directs customers to claim access through the Riven Systems Discord, follow the claim instructions and provide appropriate proof of purchase in the designated support ticket. Riven Systems may verify an order before providing licensed files or access. Do not publish purchase receipts or license information in public channels.

4. Compatibility and customer responsibilities

Riven Systems resources are intended for the FiveM environment described in their respective listings. Compatibility depends on the specific resource version, server setup, required dependencies, third-party integrations, and relevant FiveM or game updates. Do not assume compatibility with every framework, custom build, or other resource unless expressly documented.

Before purchasing or installing a product, review its published requirements and documentation. Before installation or updating, maintain a backup of the server and affected configurations. You remain responsible for running and securing your own server, applying updates responsibly, and complying with applicable platform rules.

5. Software licensing and ownership

Purchasing a resource grants usage rights under the Riven Systems License Agreement and the applicable product listing; it does not transfer ownership of the underlying intellectual property. Restrictions on redistribution, resale, transfer, modification, and license circumvention are set out in that agreement.

Any assets or technology belonging to third parties remain subject to their respective rights and licenses.

6. Bundles, memberships, and special offers

A bundle contains only the products and benefits expressly listed for that bundle at checkout. Buying a bundle does not automatically include future releases, unrelated resources, or additional server licenses. Product-specific terms prevail where they provide more precise information about an entitlement.

Recurring memberships renew, change, and cancel according to the billing provider's terms and the benefits described for the purchased tier. Ending a membership may end access to subscription-only benefits. Membership cancellation and refunds are separate matters; please consult the Refund Policy and your checkout provider's conditions.

If a product is described as a lifetime offering, the exact meaning and scope of that entitlement must be stated in the offer itself. A lifetime label alone does not promise every future Riven Systems product or perpetual development and support.

7. Support and communications

Support is available through the official channels identified by Riven Systems. We may assist with product installation, documented configuration, verified product faults, and usage questions. Support is not a general guarantee to repair unrelated third-party scripts, rebuild a customer's server, provide custom features, or provide around-the-clock service.

For technical issues, please provide the product name and version, a clear description, relevant error messages, and the steps needed to reproduce the problem. Remove passwords, license secrets, and personal data from any logs or screenshots before sharing them.

We may send information needed to deliver purchases, confirm licenses, answer support requests, and communicate material service changes, subject to the Privacy Policy and applicable law.

8. Updates and service changes

We may release corrections, updates, or revisions to products and documentation. An update may require configuration changes or additional dependencies. Availability of updates is determined by the applicable product or membership entitlement; we do not promise indefinite feature development or updates for all products.

We may discontinue products or services when necessary. If this materially affects an unfulfilled order or rights protected by law, we will handle the matter in accordance with the Refund Policy and applicable law.

9. Prohibited conduct

You must not, except where permitted by applicable law or expressly authorized in writing:

• Redistribute, leak, resell, sublicense, or publicly upload Riven Systems resources or protected files.
• Misrepresent Riven Systems software, documentation, or branding as your own original work.
• Bypass or tamper with applicable licensing, authentication, escrow, or access controls.
• Use Riven Systems services for fraud, harassment, malicious access, or activities that violate applicable law or platform rules.
• Abuse support systems or deliberately provide false information in a purchase or licensing dispute.

10. Enforcement and termination

We may restrict access to our services or terminate a license for a material violation of these Terms or the License Agreement, subject to applicable law. Where appropriate, we may investigate and provide an opportunity to resolve the issue. Termination does not remove an obligation to honor rights or remedies required by law.

11. Product availability and warranties

We aim to describe our products accurately and address verified issues, but compatibility with every combination of server resources, operating environment, and third-party modification cannot be guaranteed. To the extent permitted by applicable law, offerings are provided without guarantees beyond those expressly stated in the relevant listing or required by law.

Nothing in this section excludes non-excludable statutory warranties, guarantees, or consumer remedies.

12. Responsibility and limitations

Riven Systems is not responsible for problems caused solely by unrelated third-party modifications, unsupported dependencies, incorrect installation, or the customer's failure to maintain appropriate backups. Any exclusion or limitation of liability applies only to the extent permitted by applicable law. Nothing in these Terms limits liability where doing so would be unlawful.

13. Refunds and disputes

Refund and cancellation requests are governed by our Refund Policy, the terms of the platform that processed the payment, and applicable consumer law. Please contact official support when practical so we can investigate an issue; this request does not take away your right to contact your payment provider or exercise any legal remedy.

14. Independent development

Riven Systems is an independent third-party resource developer. It is not affiliated with, endorsed by, or sponsored by Rockstar Games, Take-Two Interactive, FiveM, or Cfx.re. Names and trademarks belonging to those parties remain the property of their respective owners.

15. Changes to these Terms

We may revise these Terms to reflect changes in our services or legal obligations. The date above identifies the published version. Material changes will be communicated where appropriate or required by law. Changes will not retroactively remove rights arising from an existing purchase where that would be unlawful.

16. Contact

For order questions, terms inquiries, or support, use the official Riven Systems Discord support ticket system or [insert verified support email].