Support

Request technical support

Contact Riven Systems through its official support channel listed on the website or the customer's distribution platform. If the purchase flow requires Discord-based verification, follow the instructions associated with the specific purchase.

To diagnose an issue, include:

• Product name and exact installed version.
• The name of the downloaded package or release.
• FiveM server artifact version and relevant environment information.
• Whether the server is standalone/vMenu or uses another framework.
• Installed dependencies and any potentially conflicting resources.
• The steps required to reproduce the problem.
• The expected result and what actually happens.
• Relevant server console messages and client F8 errors.
• Screenshots or a short video if the problem is visual.
• Any configuration changes directly related to the issue, with sensitive values removed.

Never post server credentials, Discord bot tokens, license keys, private customer data, or entire secret-bearing configuration files in a public channel.

Scope of support

Installation assistance, product behavior questions, reproducible defects, and documented integrations can be submitted through support. Requests to create custom features, repair unrelated third-party resources, or configure an entire server should be discussed separately; do not promise those services or turnaround times unless Riven Systems has formally approved them.

Purchases, refunds, and licenses

For product access, use the instructions provided at the point of sale. Link the site's policy pages to the current approved Terms of Service, License Policy, Refund Policy, and Privacy Policy. Do not copy old draft policy text into live purchase documentation without business/legal review. The official payment and licensing platform's requirements may also apply.